EXW 320 Study Guide - Comprehensive Final Guide: Situational Leadership Theory, Total Quality Management, Employee Retention

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Published on 29 Nov 2016
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ASU
EXW 320
FINAL EXAM
STUDY GUIDE
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Leadership
Every career involves leadership. It is the number one quality looked for in interviews and by hiring
managers
Personal trainer/ health coach clients
PT/doctor/PA patients/ staff
Wellness director employees
Common elements
Motivational: inspired communication, pride in self or nation or group
Communication
Charisma or charm show concern
Experience or authority
Leading it is easy to give directions, much harder to get someone to follow them
Collin Powell key is trust
Coach K standards: look me in the eye, trust, no excuses
Leadership personality qualities are also shown in:
Acceptance of responsibility
Seeking out duties
Addressing conflict or making appropriate request
Improving life
Awareness of how you appear
A key to good communication is approaching with the right tone
Avoid attacks, arguments, putting a person on the defensive
Don’t create a choice that you may not like the consequences
Learn to frame choices to get what you are asking for
Be clear…look at other perspectives
Major Bach review
Man can be put into a position to be a leader but they must act the part to become a leader
Qualities that distinguish leadership:
Self-confidence knowledge and ability to impart that knowledge
Moral ascendency belief you are better
Self sacrifice time, energy, emotions, finances empathy
Paternalism take car of needs before your own put others first
Fairness treat people equally, not alike understand individuality
Initiative
Dignity separation, time to distinguish yourself respect is earned not bought
Courage be decisive, have faith in judgment; take responsibility for failings more in doing
what is right, not what is easy
Leadership secrets of rogue warrior by Richard Marcinko
Always lead from the front, not the rear stand for something greater than self
I will treat you all alike you must prove yourself in all cases
You will not do anything I have not done first
The more you sweat in training, the less you bleed in combat
Vince Lombardi
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find more resources at oneclass.com
find more resources at oneclass.com
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Document Summary

It is the number one quality looked for in interviews and by hiring managers. Motivational: inspired communication, pride in self or nation or group. Leading it is easy to give directions, much harder to get someone to follow them. Coach k standards: look me in the eye, trust, no excuses. A key to good communication is approaching with the right tone. Learn to frame choices to get what you are asking for. Avoid attacks, arguments, putting a person on the defensive. Don"t create a choice that you may not like the consequences. Man can be put into a position to be a leader but they must act the part to become a leader. Self-confidence knowledge and ability to impart that knowledge. Self sacrifice time, energy, emotions, finances empathy. Paternalism take car of needs before your own put others first. Fairness treat people equally, not alike understand individuality. Dignity separation, time to distinguish yourself respect is earned not bought.