I believe the reason erma became mad and ultimately what dan was trying to say was because he needs to realize the obligations and responsibilities he has of a manager. I also believe that dan was unaware to. I believe what jose can do about marias situation would be to communicate effectively about the organizations rules and goals and what is expected of her. He can begin by enforcing that smoking inside the operation is strictly against the rules and it applies to each employee. He can also comprise with dan by saying he can take a 5-minute smoke break but it must be outside the operation. Jose is unable to maintain performance standards because he doesn"t have the mindset of maintaining a manager"s point of view such as being unaware to his responsibilities and obligations. What i would say to jose now would be to make him aware of his key role as a supervisor supervision.