MGMT1021 Study Guide - Fall 2018, Comprehensive Midterm Notes - Motivation, Working Poor, Walmart
12 Oct 2018
School
Department
Course
Professor
MGMT1021
MIDTERM EXAM
STUDY GUIDE
Fall 2018
3/22-- Group Process: Diversity
What is Diversity:
- The degree to which a work group or organization is heterogenous with respect to
personal and functional attributes
- The presence of differences among members of a social unit
Types of Diversity:
Surface Level
-generally immutable
-Almost immediately observable
-Measured In simple and valid way
-Eg: race, ethnicity, sex age
Deep Level
- Subject to more construal
- More mutable
- More challenging to measure
- Eg: attitudes, knowledge, values, skills morals, religion
Why Diversity Matters?
1) Diversity becoming a new normal
2) Access diverse customers/ recruit top talent
3) Makes us smarter
Attracting top talent:
- People want to working an environment where they :
- See people who are similar to themselves
- Feel confident they will not be marginalized or excluded based on differences
- Perceive opportunities to grow and advance regardless of surface or deep level
differences
Reaching Customers
-Diversity allows you to:
● - understand the unique perspectives, needs and preferences of diverse
customer segments
● - access customers who can’t be reached through traditional shaes channels
● -Communicate the value of products and service in ways that resonate w
customers from diverse backgrounds.
Makes us Smarter:
- Scientific breakthroughs due to group diversity
- Discovery of double helix DNA:
- Crick: amateuer scientists with interst in bio, chem, physics no phd
- Watson: phd in zoology
find more resources at oneclass.com
find more resources at oneclass.com
- Franklin (woman): xray crystallographer and chemist
Diversity makes us smarter (phillips reading)
-Increased cognitive action
-information sharing, creativity, better decisions
-Juries
-made fewer errors, shared more info and deliberated longer
-Firm performance
-female rep in top mgmt leads to increased firm performance
-Teams:
- Presence of minority members made it more likely for those with dissenting opinions to
speak up
-Scientific research
-more citations, higher impact papers
Challenges to Diversity:
Implicit attitude
-> test that helps gauge people’s reactions. Based on their reaction times to
different images, and words. Shows how native
Evidence of prejudice: Resume Studies.
Why are we all prejudiced?
Social Categorization: classifying people into groups based on similar characteristics whether
it be ethnicity, race, gender, age or some other trait
-provides a mental shortcut in that it allows to infer properties about a person based on
the properties of others in the same category
Stereotypes: are more or less shared socially defined categorization
-implicit personality theories about a group of people
Social Identity Theory: people often understand or individual identify and self worth based on
the groups they belong to
In-group/ out-group Bias: Individuals tend to view their in-group as diverse and nuanced,
members of our groups are viewed as more stereotypical
Consequences of prejudice
Faultlines: dividing lines that split a group into opposing sub groups
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
The degree to which a work group or organization is heterogenous with respect to personal and functional attributes. The presence of differences among members of a social unit. Eg: attitudes, knowledge, values, skills morals, religion. Why diversity matters: diversity becoming a new normal, access diverse customers/ recruit top talent, makes us smarter. People want to working an environment where they : See people who are similar to themselves. Feel confident they will not be marginalized or excluded based on differences. Perceive opportunities to grow and advance regardless of surface or deep level differences. Understand the unique perspectives, needs and preferences of diverse customer segments. Access customers who can"t be reached through traditional shaes channels. Communicate the value of products and service in ways that resonate w customers from diverse backgrounds. Crick: amateuer scientists with interst in bio, chem, physics no phd. Made fewer errors, shared more info and deliberated longer. Female rep in top mgmt leads to increased firm performance.
