OPER1021 Study Guide - Midterm Guide: Discrete Event Simulation, Corporate Social Responsibility, Operations Management

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Informal definitions: how a company does whatever it does, the science of getting things done, making good stuff cheap. One of the three basic functions in any business along with marketing and finance. If you have to do something over and over again, you develop a process. A process is a series of actions that transform inputs to outputs: the process of producing physical goods is typically called manufacturing or production operations, processes that perform services are called service operations. A process is a series of actions that transform inputs to outputs. The process of producing physically goods is typically called manufacturing or production operations. Processes that perform services are called service operations. Project: one of a kind working a limited time frame. Job shop: small scale, highly flexible. Repetitive/assembly line: high volume, standardized goods or services. Continuous: very high volume, standardized non discrete goods. The configuration of departments, work centers, and equipment.