[SMG OB 221] - Midterm Exam Guide - Ultimate 30 pages long Study Guide!

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SMG OB 221
MIDTERM EXAM
STUDY GUIDE
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Chapter 1
Organizational behavior: The study of what people think, feel and do in and around
organizations
OB theories help people a) make sense of the workplace, b) question and rebuild their
personal mental models, and c) get things done in organizations
Organizations: Groups of people who work interdependently toward some purpose
Open systems: A perspective that holds that organizations depend on the external
environment for resources, affect that environment through their output, and consist of internal
subsystems that transform inputs to outputs
Four organizational learning processes: Knowledge sharing, knowledge use, knowledge
storage, knowledge acquisition
Intellectual capital consists of
Human capital
Structural capital
Relationship capital
High performance practices perspective: A perspective that holds that effective
organizations incorporate several workplace practices that leverage the potential of
human capital
Stakeholders: Individuals, groups and other entities that affect, or are affected by, the
organization’s objectives and actions
Values: Relatively stable, evaluative beliefs that guides a person’s preferences for
outcomes or courses of action in a variety of situations
CSR: consists of organizational activities intended to benefit society and the
environment, beyond the firm’s immediate financial interests or legal obligations
Triple bottom line philosophy: they try to support or “Earn positive returns” in the
economic, social and environmental spheres of sustainability
Ethics: The study of moral principles or values that determine whether actions are right
or wrong and outcomes are good or bad
Globalization: Economic, social, and cultural connectivity with people in other parts of
the world
Effects of globalization on organizations
Different forms of communication
More diverse workforce
More competition, mergers, work intensification and demands for work flexibility
Surface-level diversity: The observable demographic or physiological differences in
people, such as their race, ethnicity, gender, age and physical disabilities
Deep-level diversity: Differences in the psychological characteristics of employees,
including personalities, beliefs, values and attitudes
Work-life balance: The degree to which a person minimizes conflict between work and
nonwork demands
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