[SMG OB 221] - Final Exam Guide - Ultimate 30 pages long Study Guide!

• School: Boston University
• Department: Organizational Behavior
• Course: SMG OB 221
• Professor: Jim French

Document Summary

Organizational behavior: the study of what people think, feel and do in and around organizations. Ob theories help people a) make sense of the workplace, b) question and rebuild their personal mental models, and c) get things done in organizations. Organizations: groups of people who work interdependently toward some purpose. Open systems: a perspective that holds that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs. Four organizational learning processes: knowledge sharing, knowledge use, knowledge storage, knowledge acquisition. High performance practices perspective: a perspective that holds that effective organizations incorporate several workplace practices that leverage the potential of human capital. Stakeholders: individuals, groups and other entities that affect, or are affected by, the organization"s objectives and actions. Values: relatively stable, evaluative beliefs that guides a person"s preferences for outcomes or courses of action in a variety of situations.