SCOM 123 Final: GCOM Study Guide.docx
Document Summary
Chapter 1: explain the differences between the three models of communication: Linear, interactive, and transactional: define the basic communication elements contained in the communication models. (channel, sender, receiver, message, Encode, decode, context, fields of experience, noise, and. Chapter 4: explain the abstracting process. (sense experience, description, Chapter 5: explain how non-verbal communications functions in relationship with verbal communication. (repetition, substitution, regulation, Contradiction, & accentuation. : explain the major types of non-verbal communication. (kinesics, Paralanguage, territoriality, proxemics, and haptics. : define listening by its basic elements (comprehending, retaining, and. Chapter 6: define the three types of listening. (information, critical, and empathic, explain the problems that can interfere with competent informational listening. (conversational narcissism, competitive interrupting, Glazing over, psuedo-listening, and ambushing: explain the problems that can interfere with competent critical listening. (skepticism, true belief, cynicism, describe the listening response styles associated with empathic listening and non-empathic listening.
