CMST 2061 : S17 Midterm Study Guide
Document Summary
Comm at work is functional, effective & competent and strategic. Know 4 approaches classical, human relations, human resources & culture and how effect communication. Opening phase, question-response and closing know what happens in each. Questions which to use and best types diff between open, closed, illegal, leading. Question organization types funnel, inverted and hourglass. Elevator speech what it is, when we can use it, parts and what to build/include in one. Speech anxiety and stage freight define and how to overcome. Chapters 1, 2, 3, 4, 7, 8, 9 and 10: any part of the book is fair game, even if we didn"t cover it in class. Handouts on moodle about organizational socialization, elevator speech, source credibility, monroe"s motivated.
