Chaper 6 Booknotes (98% on the test)

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Communication Studies
CMST 2010
All Professors

Chapter 6 Effective ListeningDistinguishing the Difference between Hearing and ListeningHearing occurs when a sound wave hits an eardrum The resulting vibrations or stimulus are sent to the brain We define hearing as a physical process of letting in auditory stimuli but without trying to understand that stimuli Working memory theory states that we can pay attention to several stimuli and simultaneously store stimuli for future reference When we try to organize the stimuli we have to retrieve previous experiences and information to match it to the current stimuli We find ourselves hearing a lot of stimuli throughout the day Whether its the buzz of lights music in a restaurant or the sounds of cars passing the street most of us are able to continue our conversations without attending to these noisesBeing a good listener is much more than letting in audible stimuli Listening is a communication activity that requires us to be thoughtful Unlike hearing listening is a learned communication skill People often have a difficult time describing what being an effective listener is but seem to know when another person is not listeningListening is a dynamic transactional process of receiving responding to recalling and rating stimuli and or messages from another When we listen we are making sense of the message of another communicator Listening is dynamic because it is an active and outgoing way of demonstrating that you are involved in an interpersonal encounter Listening is transactional because both the sender and the receiver are active agents in the processListening is also a two way streetMarinating a relationship we need to know that people are listening Hearing is a starting point in listening process Stimuli is required for listeningThe four Rs of listening receiving responding recalling and rating make up the listening processReceivingWhen we receive a message we hear and attend to itReceiving involves the verbal and nonverbal acknowledgment of communication We are selective in our reception and usually screen out those messages that are least relevant to us Thats why we dont receive every message and because our attention spans are rather short lasting from around two to twenty seconds Our short term memory affects the receiving process
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