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[ISDS 3115] - Final Exam Guide - Ultimate 76 pages long Study Guide!


Department
Information Systems & Decision Sciences
Course Code
ISDS 3115
Professor
Carolyn Borne
Study Guide
Final

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LSU
ISDS 3115
FINAL EXAM
STUDY GUIDE

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Chapter 6
Which type of control chart should be used when it is possible to have more than 1 mistake per item
a. C-chart
2. Process capability
a. Means that the natural variation of the process must be small enough to produce products that
meet the standard
3. Which of the following measures the proportion of variation (3o) between the center of the process and the
nearest specification limit
a. Process capability index
4. What is the percentage defective in an average lot of goods inspected through acceptance sampling
a. AOQ
5. Which is the best statement regarding an operation characteristic curve
a. As the AOL decreases, the producer’s risk also decreases
6. Managing quality helps build successful strategies of
a. Differentiation, low cost, and response
7. A successful quality strategy begins with
a. An organizational culture that fosters quality
8. Which of the following does not increase profit by improving quality
a. Higher warranty costs
9. Which of the following could reduce costs and increase profit
a. Increased productivity
10. The American society for quality is defines quality as
a. The totality of features and characteristics of a product or service that bears on its ability to satisfy
stated or implied needs
11. Which of the following is an award for quality achievement in Japan
a. Deming prize
12. Which of the following costs is not a cost of quality
a. Research and development
13. Which of the following is not an external failure costs
a. Scrap
14. Which are external failure costs
a. Costs to society; lost goodwill; returned goods
15. Which of the following is a cost of quality
a. Scrap; rework; lost goodwill
16. Taguchi’s quality loss function is based on a
a. Quadratic equation
17. Which of the following is of the techniques for building employee empowerment
a. Build high morale organizations; build communication networks that include employees; develop
open supportive supervisors
18. To develop a standard or benchmark, firms need to start with
a. Determining what to benchmark
19. A device or techniques that ensures production of a good unit every time is as
a. Poka- yoke
20. Attribute inspection measures
a. If the product is good or bad
21. Inspections should not take place
a. After costly or irreversible processes
22. When should inspections take place
a. At your facility upon receipt of goods from your supplier; at your supplier’s plant while the supplier
is producing; during step by step production process
23. One hundred percent inspection
a. Means that every part is checked to see whether or not it is defective
24. Which of the following determinates of service quality means the firm performs the service right the first
time and that the firm honors promises
a. Reliability
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25. Which of the following determinates of service quality means approachability and ease of contact
a. Access
26. Which of the following is not true regarding the importance of the role that an OM plays in addressing
service quality
a. The manager may be able to influence the quality of the service but has little control over the
customer’s expectations
27. Which of the following is true regarding the importance of the role that an OM plays in addressing service
quality
a. Managers must expect expectations; the operations manager should realize that the customer’
expectations are the standard against which the service is judged; the tangible component of many
services is important
28. What is training and empowering frontline employees to solve a problem immediately
a. Service recovery
29. What is the percentage defective in an average lot of goods inspected through acceptance sampling
a. AOQ
30. )n acceptance sampling, the producer’s risk is the risk of having a
a. Good lot rejected
31. Which of the following is the best statement regarding an operating characteristic curve
a. As the AQL decreases, the producer’s risk also decreases
32. Managing quality helps build successful strategies of
a. Differentiation, low cost and response
33. Which of the following does not increase profit by improving quality
b. Higher warranty costs
34. The American society for quality is defines quality as
c. The totality of features and characteristics of a product or service that bears on its ability to satisfy
stated or implied needs
35. Which of the following costs is NOT a cost of quality
d. Research and development
36. Which of the following is the Japanese term used to describe continuous improvement efforts
e. Kaizen
37. Which of the following is NOT one of the techniques for building employee empowerment
f. Eliminate formal organization structures such as teams and quality circles
38. Cause and effect diagrams are also known as
g. Fish bone charts
39. A device or technique that ensures production of a good unit every time is a
h. Poka-yoke
40. Inspections should NOT take place
i. After costly or irreversible processes
41. Which of the following determinants of service quality means the firm performs the service right after the
1st time and that the firm honors its promises
j. Reliability
42. Which of the following statements are not true regarding the importance of the role that an OM plays in
addressing service quality
k. The manager may be able to influence the quality of the service bust has little control over the
customers’ expectation
43. The 2 popular measures for quantitatively determining if a process is capable are
a. Process capability ratio and process capability index
44. Which of the following statements is NOT true about the process capability ratio
a. A capable process has a process capability ratio less than 1
45. Which of the following statements is true about the process capability ratio
a. The process capability ratio is a ratio of the specification to the process variation
b. The process capability ratio is a ratio for determining whether a process meets design
specifications
c. The process capability ratio is computed as the difference between the upper and the lower
specification limits divided by six deviations
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