MIS 180 Study Guide - Final Guide: Disaster Recovery Plan, Gantt Chart, Business Process

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Document Summary

Business intelligence: information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making. Knowledge: skills, experience, and expertise coupled with information and intelligence that creates a person"s intellectual resources. Knowledge worker: individual valued for their ability to interpret and analyze information. Management information systems (mis): a business function, like accounting or human resources, which moves information about people, products, and processes across the company to facilitate decision-making and problem-solving. Business strategy: a leadership plan that achieves a specific set of goals or objectives such as developing new products or services, entering new markets, increasing customer loyalty, attracting new customers, increasing sales. Competitive advantage: a product or service that an organization"s customers place a greater value on than similar offerings from a competitor. First-mover advantage: occurs when an organization"s customers place a greater value on than similar offerings from a competitor.