BUAD110 Study Guide - Midterm Guide: Nonverbal Communication, Fokker E.Ii, Chronemics

• School: University of Delaware
• Department: Business Administration
• Course: BUAD110
• Professor: Goldfus Mark

Document Summary

Chapter 1: listening and nonverbal communication: communication, enhanced when all have: a. i. A chance to check their perceptions of what they"re hearing a. iii. Verbal and nonverbal skills: listening, process of: a. i. Demonstrating that you understand: effective listening: b. i. Sensing: hearing words and receiving nonverbal signals (body language, facial expression) b. i. 2. Processing: understanding, interpreting the implications, evaluating nonverbal, remembering b. i. 3. Responding: listener sending the speaker verbal or nonverbal signals that she or he is being heard: passive listening: c. i. Absorbing all the information with no attempt to process or enhance: attentive listening: d. i. Genuinely interested, make assumptions about the messages and fill in the gaps with what you want to hear instead of what the speaker is actually saying: active listening: e. i. Most powerful level listening and requires most work. Includes high levels of attentiveness, clarification, and message processing. Paraphrase, clarify, and give back feedback to speaker. 70/30 principle: e. ii. e. ii. 1. listener spends: e. ii. 1. a. e. ii. 1. b.