BUAD110 Study Guide - Midterm Guide: Financial Plan, Cover Letter, Sba 504 Loan
11 Mar 2016
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If you think you know it all, then you haven"t been listening . Listening: hearing and construcing verbal and nonverbal meaning. Efecive listening involves 3 parts: sensing: hearing words and receiving nonverbal signals, processing/evaluaing: understanding meaning, interpreing implicaions, evaluaing nonverbal cues, remembering messages, responding: sending verbal/nonverbal signals that speaker is being heard. There is a reason why god gave us 2 ears and only 1 mouth . Passive: absorbing as much informaion as possible but litle to no atempt i processing/enhancing the message. Atenive: when genuinely interested in the topic, one may make assumpions about the message, ill in gaps with assumpions based more on what you want to hear rather than the intent of the message hindered by biases and barriers. Acive/empatheic: most powerful, most work communicaion is vibrant, 2-way process. Hear, react, paraphrase, clarify and give feedback: 70-30 principle: acive listeners listen 70% of the ime and talk 30% of the ime.
