[REC 352] - Midterm Exam Guide - Ultimate 27 pages long Study Guide!

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7 Feb 2017
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University of North Carolina-Wilmington
REC 352
MIDTERM EXAM
STUDY GUIDE
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January 12, 2017
Defining Hospitality
Hospitality- meeting the needs of guests with liberality and goodwill
o Derives from:
French word ‘hospice’ = to provide care/shelter for travelers
Latin word ‘hospes’ = host or guest
Greek word ‘philoxenia’ = love to strangers
The hospitality industry tries to:
o Meet the needs of people with kindness and goodwill outside of their
homes
o Act of kindness, welcoming and looking after the basic needs of guests
or strangers, usually in relations to food, drink, and accommodation
Sectors in Hospitality:
o Lodging
o Airlines
o Cruise line
o Recreation
Ex: gaming, entertainment, theme parks
o Travel and Tourism
o Events, Meetings and Conventions
o Food and Beverage
Ex: Restaurants, Bars
History of Hospitality
o Biblical times
Sumerians
Ancient Greece and Rome
o Medieval Times/Middle Ages
Rest houses for pilgrims
Monasteries and abbeys first to open their doors and offer
hospitality to travelers
Others extended hospitality
o 16th- 18th century
Improvements in transportation was made
Stagecoach, forcing overnight stops on long journeys
Construction of inns and taverns along the route, basic facilities
Became popular places to meet
o End of the 18th/ 19th century
Industrial revolution
Opening of hotels
New York’s first hotel opened
Pineapple Tradition
o Brought to Europe in the 17th from West Indies
o Was displayed at doors or gateposts to symbolize ships were in, invitation
to join for food or drink
o Sign of friendliness, warmth, and cheer
o Today symbol of hospitality
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Largest and fastest growing industry groupings in the world
Economic Value:
o Over 25 subsectors in the travel and tourism industry
Accommodation (largest)
Food Services (2nd largest)
In 2014, this industry’s annual sales now top $709 billion
On a typical day, restaurant industry sales = $1.8 billion
across the 1 million restaurant locations nationwide
Air Travel (3rd largest)
Hospitality and
o Leisure services
o Tourism
Difference between Tourism and Hospitality
o Tourism Definition:
1. Purpose of trip
2. Distance traveled out of your home environment
3. Duration of trip min 24 hours, max 365 days
o Tourism industry- moving people from place to place, providing people,
with goods and services that promote/facilitate travel and vacations
Tourists will ALWAYS be using hospitality services but
not all people who go to these services are tourists
o Customer and their needs tourists will need
more information about things than locals will
Hospitality and Tourism Similarities:
o Make guests feel welcomed
o Ensure things work
o Achieve financial goals
o Sustainability
A lot of tourists will use hospitality services
Structure of the Industry
o Organizations
Commercial
Ex: hotels, restaurants, and cafes
Non-commercial
Ex: clubs, hospitals, and canteens
o Multiple SMEs operations, despite large companies
o Heterogeneous- different, identifiable sectors, with its own specific needs
o Geographically widespread- travel opportunities
o Variety of employment opportunities and possibilities
Relationship with Service Quality
o The hospitality industry is a service industry
o Guest satisfaction
o Combination of the:
Tangible
Intangible
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