CMST 2HM3 Chapter Notes - Chapter 4: Peter Drucker, Nonverbal Communication, Identity Management

• School: McMaster University
• Department: Communication Studies
• Course: CMST 2HM3
• Professor: Terry Flynn

Document Summary

Uhc chapter 4: non-verbal communication: non-verbal communication: messages expressed by other than linguistic means. Non-verbal communication exists: vocal non-verbal communication: tone of voice, screams, vocal qualities (loudness, pitch, and so on, non-vocal, non-verbal communication: gestures, movement, appearance, facial expression, etc. It is virtually impossible not to communicate non-verbally: unintentional non-verbal behaviours: stammer, blush, frown, sweat, etc. Whether or not non-verbal behaviour is intentional, others recognize it and take it into account when responding. Non-verbal communication is primarily relational: some non-verbal messages serve utilitarian functions. Has less impact when verbal and non-verbal cues are contradictory. Has stronger impact when verbal and non-verbal cues are contradictory. Culture: cultures have different non-verbal languages, the meaning of some gestures varies from one culture to another, communicators become more tolerant of other after they understand that unfamiliar non-verbal behaviours are the result of cultural differences.