COMMERCE 1BA3 Chapter Notes - Chapter 10: Nonverbal Communication, American Recovery And Reinvestment Act Of 2009, Performance Improvement
2 Jun 2016
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Chapter 10: communication communication: the process in which information is exchanged between a sender and a receiver effective communication: when the perceiver perceives the information to the intended matter and in a timely manner. 1. the sender: information is protected from others or when there is too much trivial information for a superior, however sometimes it can be used to benefit the receiver who will alter or inhibit the information. 2. the receiver: perceives the message using their senses, decodes the message, understands the message. Feedback can occur for any part of the progress. psychological safety: a shared belief that is it safe to take social risks. Mum effect: the tendency to avoid communicating unfavourable news to others; especially to one"s superiors, but also possibly from the superior. The grapevine grapevine: the informal communication network in organizations. Statistic: about 75% of information carried by grapevines are correct. One who chooses to exchange information to boost their self-esteem.
