COMMERCE 2BC3 Chapter Notes - Chapter 1: Human Resource Management, Balanced Scorecard, Unemployment Benefits

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 2BC3
• Professor: H A M S A G U R U R A J

Document Summary

Chapter 1: human resource management: gaining a competitive advantage. Competitiveness: (cid:272)o(cid:373)pa(cid:374)(cid:455)"s a(cid:271)ilit(cid:455) to (cid:373)ai(cid:374)tai(cid:374) a(cid:374)d gai(cid:374) (cid:373)a(cid:396)ket sha(cid:396)e i(cid:374) its i(cid:374)dust(cid:396)(cid:455: human resource management (hrm): poli(cid:272)ies, p(cid:396)a(cid:272)ti(cid:272)es, a(cid:374)d s(cid:455)ste(cid:373)s that i(cid:374)flue(cid:374)(cid:272)e e(cid:373)plo(cid:455)ees" behaviour, attitudes and performance. Evidence-based hr: demonstrating that human resource practices have a positive influence on the (cid:272)o(cid:373)pa(cid:374)(cid:455)"s (cid:271)otto(cid:373) li(cid:374)e o(cid:396) ke(cid:455) stakeholde(cid:396)s. Intangible assets: type of company asset including human capital, customer capital, social capital, and intellectual capital. Psychological contract: expectations of employee contributions and what the company will provide in return. Employee engagement: degree to which employees are fully involved in their work and the strength of their commitment to their job and the company. Electronic human resource management (e-hrm): processing and transmission of digitized information used in hrm: human resource information system (hris): system used to acquire, store, manipulate, analyze, retrieve, a(cid:374)d dist(cid:396)i(cid:271)ute i(cid:374)fo(cid:396)(cid:373)atio(cid:374) (cid:396)elated to a (cid:272)o(cid:373)pa(cid:374)(cid:455)"s hu(cid:373)a(cid:374) (cid:396)esou(cid:396)(cid:272)es. Competitiveness: (cid:272)o(cid:373)pa(cid:374)(cid:455)"s a(cid:271)ilit(cid:455) to (cid:373)ai(cid:374)tai(cid:374) a(cid:374)d gai(cid:374) (cid:373)a(cid:396)ket sha(cid:396)e i(cid:374) its i(cid:374)dust(cid:396)(cid:455)