COMMERCE 2KA3 Chapter 11: Chapter 11 - Managaing Knowledge
2 Oct 2017
School
Department
Course
Professor
Document Summary
Data: - streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use. Information: - data that have been shaped into a form that is meaningful and useful to human beings. Knowledge: - concepts, experience, and insight that provide a framework for creating, evaluating, and using information. Wisdom: - the collective and individual experience of applying knowledge to the solution of problems. Tactic knowledge: - expertise and experience of organizational members that has not been formally documented. Explicit knowledge: - knowledge that has been documented. Organizational learning: - creation of new standard operating procedures and business processes that reflect the organizations" experience. Knowledge management: - the set of processes developed in an organization to create, gather, store, maintain, and disseminate the firm"s knowledge.
