COMM 103 Chapter 12: Chapter 12 – Technology and Operations Management
6 Dec 2016
School
Department
Course
Professor
Document Summary
Operatio(cid:374)"s ma(cid:374)age(cid:373)e(cid:374)t fitting into the big picture. When we visualize the interconnectivity of these three business system components, we should conclude the following: Strategy is what we want to accomplish. The business structure should provide the controls and the formal communication and responsibility framework that will guide the organization as it seeks to realize its strategy. Operations are understood to be the actual processes employed, which, when combined with the utilization of the organization"s capital assets, enable strategic outcomes to be actualized. *successful businesses look to establish within their business systems competitive advantages that enable them to deliver their products and/or services to their targeted market segments in a manner superior to that of the competition. Operations management is the effective design, development, and management of the processes, procedures, and practices embedded within an organization"s business system for the purpose of achieving its strategic intent.
