COMM 103 Chapter Notes - Chapter 9: Participatory Culture
27 Nov 2017
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Managers should; spend time coaching, providing feedback, ensure effective communication, address underperformance, provide rewards, invest in resources needed. Managers: plan, organize, develop, direct, lead (managers need to understand direction of business and key advantages it hopes to bring to acquire/retain customers) Productivity (contribution) curve: provide required motivation, rewards, and environment for employee productivity curve to point positive roi. Create positive work environment: perceived quality of company, fit with employee"s lifestyle and reward requirements, key attributes to position. Motivational tools: trust and respect, approval, praise, recognition, lead by example, enrichment, negotiation skills, treasure. Managing workforce: tools: capital, technology, labour, physical assets, structure: span of control, hierarchy, coordination of work efforts, decision-making control, nature of work, environment: decision process, culture, management approach, company performance. Power base: ability to communicate expectations in engaging, motivating, collaborative manner: personal power: power manager possesses from leadership competencies (motivate, demonstrate empathy, collaborate, position power: power from title (control rewards/resources, assess performances)
