OB Case Notes
Chapter 7&8 Groups and Teamwork
1. Formal and Informal Group
2. Typical Stages of Group Development
o At this second stage conflict often emerges. Confrontation and
criticism occur as members determine whether they will go along
with the way the group is developing. Sorting out roles and
responsibilities is often at issue here.
Norming: performing, at this stage, members resolve the issues that
provoked the storming and they develop social consensus. Compromise is
3. Group Structure and Its consequences
Group Size: Size and Satisfaction, Size and Performance.
4. Cross-functional Teams
Best known for successes in product development.
Principles for effectiveness: composition, superordinate goals, physical proximity,
autonomy, rules and procedures and leadership (potential for conflict strong