MHR 405 Chapter Notes - Chapter 6: Nonverbal Communication, Paralanguage, Kinesics

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Interpersonal and Organization-Wide Communication
Communication: The process by which information is exchanged between a sender and a receiver with
the goal of reaching a mutual understanding.
Message: The thoughts and feeling the communicator is attempting to elicit in the receiver
Feedback: Any information that people receive about their behaviour or performance, its effect on
others, or comparison to a standard or expectation.
Nonverbal communication: All elements of communication that do not involve words
Words: 7%
Tones: 38%
Other non verbal cues: 55%
Four Dimensions of Nonverbal Communication
Kinesics: Study of body movements
Facial and eye behaviour: Face is a rich source of nonverbal communication. Universal facial
expressions (happiness, fear, sadness, surprise, anger, disgust.
Speech Variations (Paralanguage): Pitch, loudness, tone, duration, laughing, crying. People
sometimes mistake bad things about people because of the way a person talks.
Interpersonal Space (Proxemics): A person’s perception and use of interpersonal space,
including territorial space.
Emotional Intelligence (EQ): The ability to recognize and manage emotion in one’s self and others
Barriers to Communication: Factors that block significantly distort successful communication.
Perceptual Screens: A persons age. Gender, values, beliefs, past experiences, cultural influences
effect a person’s perception of them.
Language, Ambiguity, and Jargon: The use of different words with same meaning to other words
confuse employees
Status Differences and Filtering: A lower status employee doesn’t share his idea with a higher
status person because they are afraid.
Gender Differences in Communication: Men and women have different ways of communicating.
Cultural Differences: When people from a different culture communicate the receiver may
misinterpret it because of different culture.
Defensive communication Climate: They point fingers and use of controlling language.
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Document Summary

Communication: the process by which information is exchanged between a sender and a receiver with the goal of reaching a mutual understanding. Message: the thoughts and feeling the communicator is attempting to elicit in the receiver. Feedback: any information that people receive about their behaviour or performance, its effect on others, or comparison to a standard or expectation. Nonverbal communication: all elements of communication that do not involve words. Facial and eye behaviour: face is a rich source of nonverbal communication. Universal facial expressions (happiness, fear, sadness, surprise, anger, disgust. Speech variations (paralanguage): pitch, loudness, tone, duration, laughing, crying. People sometimes mistake bad things about people because of the way a person talks. Interpersonal space (proxemics): a person"s perception and use of interpersonal space, including territorial space. Emotional intelligence (eq): the ability to recognize and manage emotion in one"s self and others. Barriers to communication: factors that block significantly distort successful communication.

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