BUS 201 Chapter Notes - Chapter 7: Starbucks, Cost Leadership, Proctor

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 201
• Professor: Matt Martell

Document Summary

Managers: people who plan, organize, lead, and control the operation of an organization perform many of the same functions, responsible for many of the same tasks, and have same responsabilities regardless of organization they"re in. 1: planning, organizing, leading, and controlling aspects of a manager"s job are interrealted: meaning manager is likely to be enagged in all these activires in one day. Planning process of determining the rm"s goals and developing a strategy for achieving these goals. 1. goals established for organization - eg. commercial airline may set a goal to set 90% of seats on each ight: managers identify whether a gap exists between the company"s desired and actual position. Eg. airline may anaylzy load data and nd that only 73% of seats on the average ight are. Control process: eg. control with this course: instructor indicates knowledge areas and level of competance you must show measures performance determines whether you meet the standard satisfactory or unsatisfactory.