BUS 272 Chapter Notes - Chapter 7: Communication Apprehension, Proxemics

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieketen Brummelhuis

Document Summary

Speak clearly be direct about what you want to say, and avoid hiding behind words. Be aware of the nonverbal part of communicating tone, facial expressions, and body language sends signals that may or may not be consistent with your message. Think carefully about how you state things it is better to be restrained so that you do not offend your listener. Downward: communication that flows from one level of a group or organization to a lower level managers to employees. Upward: communication that flows to a higher level in the group or organization employees to managers. Lateral: when communication occurs between members at the same organizational level: small group networks. Communication networks: channels by which information flows. Managing information: dealing with information overload. Connect to technology less frequently, avoid letting the drumbeat of digital missives constantly shake up your to- do list: being always on call.