BUS 473 Chapter Notes - Chapter 2: Business Process, Process Design

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Process: a systematic series of actions directed to some end; or any transformation that converts inputs to outputs. Inputs: any tangible or intangible items that flow into the process from the environment: includes raw materials, components parts, energy, data. Outputs: any tangible or intangible items that flow from the process back into the environment: includes - finished products, pollution, processed information, or satisfied, flow units customers. Activity: the simplest form of transformation; it is the building block of a process. Buffer: stores flor units that have finished with one activity but are waiting for the enxt activity to start. Inventory: the total number of flow units present within process boundaries. Process activities are linked so that the output of one becomes an input into another, often through an intermediate buffer. Precedence relationships: the sequential relationships that determine which activity must be finished before another can begin: resources.

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