SMO301 Chapter Notes - Chapter 7: Mental Models, Personalization, Role Conflict
15 Mar 2020
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Stages of group development: forming, storming (conflict, norming, performing, adjourning. Diversity of group membership: more difficulty communicating and becoming cohesive, perform better on tasks that require creativity and innovation. Norm expectations are collectively held: examples include dress norms, reward allocation norms, and performance norms. Roles: positions in a group have a set of expectations attached to them, role ambiguity is the lack of job goals or methods. Status: the rank, social position, or prestige accorded to group members, represents the group"s evaluation of a member, formally, this could be seniority, titles. Informally, this could be power hitters , cool heads : people pay attention to and respect people in higher status. Increase external threat and competition so the team fights together. Increase success so the team has something they can win: decrease group diversity, decrease group size. Increase toughness of initiation so new members feel special.
