HROD 403 Chapter Notes - Chapter _: Cognitive Bias, Total Quality Management, Bounded Rationality

• School: University of Calgary
• Department: Human Resources and Organizational Dynamics
• Course: HROD 403
• Professor: Ali Damji

Document Summary

Organizational change process by which an organization moves from their present state to some desired future state to increase effectiveness: find new or improved ways of using resources to increase ability to create value and improve returns, ibm decline in demand for mainframe computers, started offering it support success, targets of organizational change hfto. Organizational capabilities alter culture and structure to harness resources to take advantage of technological opportunities: competitive forces make changes to achieve competitive advantage (match or exceed competitors) in efficiency, quality or innovation, economic/political/global forces change how and where they operate in order to. Bureaucracy: power and conflict between departments, differences in functional orientation functions see sources of problems, mechanistic structure tall hierarchy, centralized, standardization, no differently (from own pov) capacity to adjust to changes, organizational culture values and norms cause predictable behavior, group level resistance to change: ncge specify appropriate behavior and govern interactions (resist.