Chapter 7 summary.docx

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University of Guelph
Family Relations and Human Development
FRHD 3400
Tuuli Kukkonen

Chapter 7: Observing and Reflecting Feelings: A Foundation of Client Experience  Paraphrasing: feeding back they key points of what they said o Emphasis on content  Reflection: observing emotions, naming them, and repeating them back to the client o Emphasis on emotion Introduction: Reflection of Feeling  Reflection of feeling: identify key emotions of client, feed them back to clarify  Predicted result – clients will experience and understand their emotional state more fully and talk in depth about feelings Comparing Paraphrasing and Reflection of Feeling  Paraphrasing – focus on content and clarification  Start with explicit feelings and use the client’s actual emotional words, then move on to explore unspoken feelings The Language of Emotion  General social conversations usually ignore feelings, were trained not to focus on this  Generate different words for Sad, Mad, Glad, Scared  Primary emotions: sad, mad, glad, scared, surprise, disgust (common in all cultures) o Each located in a different part of the brain More on Emotions  Feelings are layered, they become more complex  Reflect the basic one, and often they will go deeper  Guilt emotions are deep in the brain, rather than happiness is primarily social Example Interview: My Mother has Cancer, My Brothers Don’t Help  Need to know how your client feels about a situation first, always alert to underlying emotions  Physicians can’t always deal with the emotional side of the illness  Can read the interview transcribed in the textbook (page 177)  Major skill used: reflection of feelings paired with a few questions to bring out emotions  First start by simply noting emotions and then reflect them back in short acknowledgements  Reflect on yourself before moving further o Your own personal style and ability to deal with emotion Instructional Reading: Becoming Aware of and Skilled with Emotional Experience  Reflecting feeling is to assist others to sense and experience the most basic part of themselves – how they really feel  Many different levels to emotions  Trust between counsellor and client is necessary for emotional exploration  With children, acknowledgement of feelings is very helpful - especially when they don’t know what they’re feeling Observing Client Verbal and Nonverbal Feelings  Often conflicting verbal and nonverbal feelings  Best technique – ask the client an open question  Intentional counsellor –doesn’t respond to every emotion that has been noted; reflection of feelings must be timed to meet needs of client The Techniques of Reflecting Feelings  1. Sentence stem using clients mode of receiving info (auditory, visual, kinesthetic) often begins reflection of feeling (ie. It looks like you feel...), use clients name and the pronoun “you”  2. Feeling label or emotional word is added to the stem (ie. You seem to feel bad about...)  3. Context or brief paraphrase added to broaden the reflection of feeling (ie. You seem to feel bad about all the things that have happened in the las
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