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Chapter 6

FRHD 3400 Chapter Notes - Chapter 6: Anaplastic Lymphoma Kinase, Unconditional Positive Regard, The Counselor

Family Relations and Human Development
Course Code
FRHD 3400
Carol Anne Hendry

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Chapter 6: Emphasizing, Paraphrasing, and Summarizing Key Skills to Active Listening
Introduction: Active Listening
o Listening is an active process
o If you use encouraging, paraphrasing, or summarizing skills as defined here, you can
anticipate how others will respond
o Active listening demands that you participate fully by helping the client clarify, enlarge,
and enrich the story
Requires that you be able to hear small changes in thoughts, feelings, and
alk i soeoe else’s shoes
o Encouraging, paraphrasing, and summarizing are key to empathic understanding
Encouragers are a variety of verbal and non-verbal means that the counselor or
therapist can use to prompt clients to continue talking
Head nods, open-haded gestures, uh-huh, restateets repetitios
of words or phrases to ensure listening)
Paraphrasig, soeties alled refletio of otet, feeds ak to the liet
the essence of what has just been said
Listeer shortes ad larifies the liet’s oets
Paraphrasing is not parroting
Summarization is like paraphrasing but it used to clarify and distill a
Empathy, Unconditional Positive Regard, and Active Listening Skills
o Unconditional positive regard = acceptance
Carl Rogers focused on this
o Unconditional positive regard is an attitude of grace, and attitude that values us even
knowing our failings. It is a profound relief to drop our pretenses, confess our worst
feelings, and discover that we are still accepted
o Acceptance of the client for who they are can be a challenge
It is easier to accept a kid who has been bullied rather than the bully
Accept the person, not their thoughts or actions
o Empathy
Subtractive: focuses too much on the negative, forgetting possibility
Interchangeable: counselor reflects on accurately what the client has said
The foundation of effective empathy
Good place to start with a difficult client
Additive: positives included.
Listen for the good qualities and focus on them
Special type: even in the most difficult situation, the client has
something positive to offer.
o These responses do not solve difficulties instantly, by they can
instill hope and provide a framework from which clients can
explore issues and move toward resolution
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