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Chapter 6

FRHD 3400 Chapter Notes - Chapter 6: Anaplastic Lymphoma Kinase, Unconditional Positive Regard, The Counselor


Department
Family Relations and Human Development
Course Code
FRHD 3400
Professor
Carol Anne Hendry
Chapter
6

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Chapter 6: Emphasizing, Paraphrasing, and Summarizing Key Skills to Active Listening
Introduction: Active Listening
o Listening is an active process
o If you use encouraging, paraphrasing, or summarizing skills as defined here, you can
anticipate how others will respond
o Active listening demands that you participate fully by helping the client clarify, enlarge,
and enrich the story
Requires that you be able to hear small changes in thoughts, feelings, and
behaviours
alk i soeoe else’s shoes
o Encouraging, paraphrasing, and summarizing are key to empathic understanding
Encouragers are a variety of verbal and non-verbal means that the counselor or
therapist can use to prompt clients to continue talking
Head nods, open-haded gestures, uh-huh, restateets repetitios
of words or phrases to ensure listening)
Paraphrasig, soeties alled refletio of otet, feeds ak to the liet
the essence of what has just been said
Listeer shortes ad larifies the liet’s oets
Paraphrasing is not parroting
Summarization is like paraphrasing but it used to clarify and distill a
conversation
Empathy, Unconditional Positive Regard, and Active Listening Skills
o Unconditional positive regard = acceptance
Carl Rogers focused on this
o Unconditional positive regard is an attitude of grace, and attitude that values us even
knowing our failings. It is a profound relief to drop our pretenses, confess our worst
feelings, and discover that we are still accepted
o Acceptance of the client for who they are can be a challenge
It is easier to accept a kid who has been bullied rather than the bully
themselves.
Accept the person, not their thoughts or actions
o Empathy
Subtractive: focuses too much on the negative, forgetting possibility
Interchangeable: counselor reflects on accurately what the client has said
The foundation of effective empathy
Good place to start with a difficult client
Additive: positives included.
Listen for the good qualities and focus on them
Special type: even in the most difficult situation, the client has
something positive to offer.
o These responses do not solve difficulties instantly, by they can
instill hope and provide a framework from which clients can
explore issues and move toward resolution
find more resources at oneclass.com
find more resources at oneclass.com
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