FRHD 3400 Chapter Notes - Chapter 6: The Counselor, Active Listening

• School: University of Guelph
• Department: Family Relations and Human Development
• Course: FRHD 3400
• Professor: Tuuli Kukkonen

Document Summary

Encouraging, paraphrasing, and summarizing are active listening skills that are the heart of the basic listening sequence and help to build empathy. When clients sense that their story is heard, they open up and become more ready for change. The checkout (sometimes called a perception check) lets you con rm the accuracy of your summary. Encouraging (using encouragers and restatements: give short responses that help clients keep talking. They may be verbal restatements (repeating key words and short statements) or nonverbal actions (head nods and smiling): anticipated result. Clients elaborate on the topic, particularly when encouragers and restatements are used in a questioning tone of voice. Paraphrasing (also known as re ection of content: shorten, clarify the essence of what has just been said, but be sure to use the client"s main words when you paraphrase. Paraphrases are often fed back to the client in a questioning tone of voice: anticipated result.