HROB 2100 Chapter : Section 5.docx

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2100
• Professor: Sara Mann

Document Summary

Achieving strategic objectives requires employee productivity above all else as organizations strive to create high performance vulture by using minimum number of employees. Performance management- process encompassing all activities related to improving employee performance, productivity, & effectiveness. Includes goal setting, pay for performance, training & development, career management & disciplinary action. Must provide integrated network of procedures across organization that will direct all work behaviour. Foundation is performance appraisal process (instill in them desire for continuous improvement) Most effective way for firms to differentiate themselves in highly competitive, service-oriented, global marketplace is through quality of employees. Contains 5 steps: defining performance expectations & goals. Make sure job duties & job standards are clear to all: provide ongoing feedback & coaching. Through two-way communication: conducting performance appraisal & evaluation discussions. Done at specific intervals by comparing employees actual performance to the standards that have been set (usually rating form)