HTM 2100 Chapter Notes - Chapter 8: Lost And Found, Washing Machine, Ozone

• School: University of Guelph
• Department: Hospitality and Tourism Management
• Course: HTM 2100
• Professor: Woomi Jo

Document Summary

Managing housekeeping: managing lost and found. Mislaid property: unintentionally left behind, ex: laptop, clothing. Lost property: guests already forgot the items, ex: slippers, hairdryer, cosmetics. Abandoned property: guest left the items intentionally, ex: newspaper, food and beverage. To throw or give the property away on the same day it was discovered in the room would be illegal. How long a hotel must hold lost property depends upon the value of the property. Executive housekeeper should keep a written record of the property. Minutes per room = total # of minutes needed to clean guest rooms/total # of guest rooms cleaned. Cpor (cost per occupied room) = total costs incurred for an item or area/# of rooms occupied. Linen: generic term for the guest room sheets and pillowcases (and f&b department tablecloths and napkins) washed and dried in the laundry area.