HROB 4000 Chapter Notes - Chapter week 10: Cognitive Map, High Tech

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 4000
• Professor: Nita Chhinzer

Document Summary

Chapter 15 integrating frames for effective practice. Harmonizing frames and crafting incentive responses to new circumstances is essential to both management and leadership. Misconstrued image of mangers as perfect, calm, rational, unruffled beings; this is wrong. In deciding what to do next, mangers operate largely on the basis of intuition and deriving from experience. Too swamped and busy to spend much time thinking, analyzing, or reading, most info comes from meeting, internet, or on the fly. They want to solve problems but, when these problems are ill defined and options are unclear, control is an illusion and rationality is an afterthought. Multiple realities sometimes cause confusion and conflict as individuals see the same event through different lenses. Given a situation one cognitive map may be more useful than another. At a strategic crossroads, a rational process focused on gather and analyzing information may be exactly what is needed.