AFM280 Chapter Notes - Chapter 2: Bottom 10, Boosterism, Job Performance

• School: University of Waterloo
• Department: Accounting & Financial Management
• Course: AFM280
• Professor: D'arcy Delamere

Document Summary

Job performance: employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals. Task performance: employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Routine task performance: well-known or habitual responses by employees to predictable task demands. Adaptive task procedures: thoughtful responses by an employee to unique or unusual task demands. Creative task performance: ideals or physical outcomes that are both novel and useful. Job analysis: a process by which an organization determines requirements of specific jobs. National occupational classification: a national database of occupancies in. Canada, organizing over 40,000 job titles into 500 occupational group descriptions. Citizenship behavior: voluntary employee behaviors that contribute to organizational goals by improving the context in which work takes place. Interpersonal citizenship beha vior: going beyond normal job expectations to assist, support, and develop co -workers and colleagues.