AFM280 Chapter Notes - Chapter 10: Nonverbal Communication, Linguistics, Videotelephony

• School: University of Waterloo
• Department: Accounting & Financial Management
• Course: AFM280
• Professor: Van Dijk Maarten

Document Summary

Communication: the process by which information and meaning is transferred from a sender to a receiver. Sender wants to send a message: encode the idea into a verbal, written or nonverbal message, encoded message is transmitted to a receiver, receiver interprets or decodes the message to form an understanding of the message. Face-to-face communication: exchange of information and meaning when one or more individuals are physically present without the aid of mediating technology: natural, immediate and embody a type of comprehensive interdependence, both verbal and non verbal. Nonverbal communication: doesn"t involve spoken or written words: deliberate or unconscious use of body language. Inflection, tone and volume of voice, hand gestures and facial expression, body posture, eye contact, etc: 70 to 90 percent of a message"s meaning is conveyed by body language. Signal trust by displaying a willingness to be vulnerable: display emotional states.