AFM280 Chapter Notes - Chapter 2: Organizational Citizenship Behavior, Job Performance, Job Analysis
16 Sep 2016
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Document Summary
Job performance is defined as the value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment. Relevance determines whether the goal contributes to the goal accomplishment. The behaviors that are typically involved in measuring job performance include; Task performance includes employee behavior that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. The actual duties and responsibilities of the employee as part of the job. Task performance is typically subdivided into smaller categories to explain their nature. Routine task performance involves well-known responds to demands that occur in a normal, routine, or otherwise predictable way. Adaptive task performance involves employee responds to task demands that are novel, unusual, or at the very least, unpredictable. Adaptive behaviors are becoming increasingly more important because of globalization, technology advances and knowledge based work.
