ARBUS101 Chapter Notes - Chapter 12: Knowledge Management, Transactional Leadership, Pest Analysis
27 May 2016
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Managers get things done using scarce human, natural and financial resources. Managers used to be the boss (they knew more and were more proficient than employees) to the coach (to guide, train, support, motivate getting the best out of employees) utilizing teamwork and co-operation. Long-term employment with one firm no longer the norm so building trust is an important issue. Change in a business now comes more quickly. Managers need to be more transparent in how they do their job as their teams will contribute to the manager"s evaluation. Functions of management: (see figure 8. 1 on page 239) Planning anticipating trends determining strategies give direction provide leadership to accomplish organizational goals all to please customers. Working together to achieve organizational goals to please the customer at a profit. Motivating to empower employees (to become self-directed and self-motivated) keep them focused this function used to be called directing, however today knowledge workers should know best how to do their job.
