PSYCH 338 Chapter Notes - Chapter 10: Dennis Eichhorn, Performance Appraisal, Active Listening

• School: University of Waterloo
• Department: Psychology
• Course: PSYCH 338
• Professor: Franki Kung

Document Summary

Communication: the process by which information is exchanged between a sender and a receiver. Interpersonal communication- the exchange of information between people. The sender must encode his or her thoughts into some form that can be transmitted to the receiver. The receiver, must perceive the message and accurately decode it to achieve accurate understanding: then feedback is important to tell the sender that the receiver has understood the. Encoding and decoding can lead to error wen the message is inherently ambiguous or emotional this is because the two parties may have different perceptions of the facts at hand. Effective communication: communication whereby the right people receive the right message. information in timely manner. Chain of command: lines of authority and formal reporting relationships. Directives and instructions usually pas downward through the chain of command, and ideas and suggestions pass upward.