COMM 292 Chapter Notes - Chapter 6: Absenteeism, Videotelephony, Mental Models
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COMM 292 Full Course Notes
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Group: two or more people with common relationship: eg. co-workers, people meeting for lunch. Team: small number of people who work closely together toward common objective and are accountable to one another. Not all groups are teams but all teams can be considered groups. Management found teams are more lexible and responsive to changing events than traditional departments or forced permanent groupings. Teams have ability to quickly assemble, deploy, disband. Evidence suggests teams typically outperform individuals when tasks being done require multiple skills judgement and experience. Teams classiied based on objective 4 most common: 1. Individuals tend to report higher job satisfaction but also sometimes have higher absenteeism and turnover rates. Cross-functional teams: made up of employees from same hierarchical level but from diferent work areas come together to accomplish task. Each individual expected to contribute knowledge from own ield: organizations have used groups formed from members of diferent departments including:
