BUSI 2603U Chapter Notes - Chapter 5: Service Design, Poisson Distribution, Exponential Distribution
2 Oct 2016
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Document Summary
Services are the predominant force in our society. In canada, services account for 76% of the labour force and 72% of gdp. In the united states, services account for 80% of the labour force and 77% of gdp. The impact of supporting services on product success has turned product-producing companies into service providers. Service computing has prompted a new level of understanding of customer requirements and design theory. This unprecedented shift in customer, corporate, and societal demand for services and the management of corresponding resources has created a critical need for the study, analysis, and design of service systems. Services are acts, deeds, performances, or relationships that produce time, place, form, or psychological utilities for customers. A good is a tangible object that can be created and sold or used later. In reality, almost all purchases of goods are accompanied by facilitating services, and almost every service purchase is accompanied by facilitating goods.
