CMN 2148 Chapter Notes - Chapter 3: Hawthorne Effect, Bounded Rationality, Theory X And Theory Y

• School: University of Ottawa
• Department: Communication
• Course: CMN 2148
• Professor: Mary Hawkins

Document Summary

Attempts to explain how people, technology, and environments interact to influence goal-directed behavior: cultural approaches attempt to explain organizational behavior in terms of the influence of culture, communication implications are diverse; Communication viewed both as a central process for organizational effectiveness and as dependent on the needs of a particular organization: viewpoints came out of criticism of human behavior & scientific. Time and motion; technique for determining the efficiency of production through work observation and time measurements; used to develop work standards that can be measured for efficiency. Fayol"s bridge; horizontal communication between peers: also known as gang plank. Scalar chain; the movement of messages both vertically and horizontally throughout the organization. Equity; a combination of kindliness and justice toward all. He viewed equity as necessary to encourage workers to carry out duties with devotion and loyalty. Initiative; the ability to think through and execute plans.