MGAC70H3 Chapter Notes - Chapter 2: Online Analytical Processing, Information System, Online Transaction Processing
Document Summary
Throughput the amount of information that can travel through a system at any point in time. Transaction speed the amount of time a system takes to perform a transaction. System availability the number of hours a system is available for users. Web traffic includes a host of benchmarks such as the number of page views, the number of unique visitors, and the average time spent viewing a web page. Response time the time it takes to respond to user interactions such as a mouse click. Usability the ease with which people perform transactions and/or find information. A popular usability metric on the internet is degrees of freedom, which measures the number of clicks required to fi nd desired information. Customer satisfaction measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer.
