Textbook Notes (362,771)
Canada (158,052)
MGTA02H3 (361)
Chapter 1

Chapter 1- Producing Goods and Services

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University of Toronto Scarborough
Management (MGT)
Bill Mc Conkey

Chapter 1- Producing Goods and Services Service operation- production activities that provides intangible services Bus driver provide transportation Teachers provide education Good production- production activities that provides tangible products 1- Explain the meaning of the terms production and operations WHAT DOES PRODUCTION MEAN TODAY? Service-sector managers focus less on equipment and technology, and more on the human element in operations because success and failure may depend on provider-customer contact Customers are more involved in production because of electronic communications by placing orders for products o Orders are placed faster o Schedules are accelerated o Delivery times are smaller The Growth of Global Operations Companies had replaced the smoke, grease, and danger with high-tech machines, computers and clean rooms that are contaminant-free and climate controlled Production operations have become much more environmentally friendly 2- Explain the two classifications of operation processes CREATING VALUE THROUGH PRODUCTION Products provide businesses with both economic results (Ex: profit, wages, goods purchased from other companies) and non-economic results (Ex: new technology, innovations, pollution) Operationsproduction management- the systematic direction and control of the processes that transform resources into finished goods and services Production managers- managers responsible for ensuring that operations processes create value and provide benefits Bring raw materials, equipment, and labour together under a production plan that effectively uses all the resources available in the production facility Must control costs, quality levels, inventory, and plant and equipment Operations Processes 1 www.notesolution.com
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