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MGTA02H3 (363)
Chapter 1

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Department
Management (MGT)
Course
MGTA02H3
Professor
Bill Mc Conkey
Semester
Winter

Description
Chapter 1: Producing Goods and Services Terms: Service Operations: production activities that yield intangible services Goods Production: production activities that yield tangible products Operations (production) Management: the systematic direction and control of the processes that transform resources into finished goods and services Production Managers: managers responsible for ensuring that operations processes create value and provide benefits Operations Process: a set of methods and technologies used in the production of a good or a service Analytic Process: any production process in which resources are broken down Synthetic Process: any production process in which resources are combined High-contact System: a system in which the service cannot be provided without the customer being physically in the system (e.g. transit system) Low-contact System: a system in which the service can be provided without the customer being physically in the system (e.g. lawn care services) Forecast: estimates of future demand for both new and existing products Capacity: the amount of a good that a firm can produce under normal working conditions Process Layout: a way of organizing production activities such that equipment and people are grouped together according to their function Cellular Layout: used to produce goods when families of products can follow similar flow paths Product Layout: a way or organizing production activities such that equipment and people are set up to produce only one type of good Assembly Line: a type of product layout in which a partially finished product moves through a plant on a conveyor belt or other equipment U-Shaped Production Line: machines are placed in a narrow U shape Flexible Manufacturing System (FMS): 1 factory produces small batches of different products (wide- variety) Soft Manufacturing: reducing FMS operations to smaller, more manageable groups of machines Service Flow Analysis: an analysis that shows the process flows that are necessary to provide a service to customers; it allows managers to determine which processes are necessary Master Production Schedule: schedule showing which products will be produced, when production will take place, and what resources will be used Gantt Chart: production schedule diagramming the steps in a project and specifying the time required for each PERT Chart: production schedule specifying the sequence and critical path for performing the steps in a project Operations Control: managers monitor production performance by comparing results with plans and schedules Follow-up: checking to ensure that production decisions are being implemented Materials Management: planning, organizing, and controlling the flow of materials from purchase through distribution of finished goods Standardization: using standard and uniform components in the production process Transportation: the means of transporting resources to the company and finished goods to buyers Warehousing: the storage of both incoming materials for production and finished goods for physical distribution to customers Inventory Control: in materials management, receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods Purchasing: the acquisition of all the raw materials and services that a company needs to produce its products Holding Costs: costs of keeping extra supplies or inventory on hand Lead Times: in purchasing control, the gap between the customer’s placement of an order and the seller’s shipment of merchandise Supplier Selection: finding and determining suppliers to buy from Just-in-time (JIT) Production System: a method of inventory control in which materials are acquired and put into production just as they are needed Service Operations: provide tangible and intangible service products (e.g. entertainment, transportation) Goods Production: provide tangible products (e.g. newspapers, buses) Operations (production) Management:  Systematic direction and control of the processes that transform resources into finished goods  Management of the creation of goods and services using the factors of production (land, labour, capital, entrepreneurs) Production Managers:  Plan, organize, schedule, control  Responsible for the operation processes that must create value & provide benefits (e.g. farmers) Operations Process: set of methods and technologies used in production 5 Types of Transformation Technology: 1. Chemical: through heat/cold/mixture change material’s composition 2. Fabrication: alter the form of a product (cut something, bend it) 3. Assembly: put things toget
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