MGTA02H3 Chapter Notes -Voicemail, Intranet, Typewriter
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MGTA02H3 Full Course Notes
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Document Summary
Operations (production) management - production activities that yield intangible services. production activities that yield tangible products. systematic direction and control of the processes that transform resources into finished goods and services. Production managers - managers responsible for ensuring that operations processes create value and provide benefits. Operations process -a set of methods and technologies used in the production of a good or service. Analytic process - any production process in which resources are broken down. Synthetic process any production process in which resources are combined. High-contact system a system in which the services cannot be provided without the customer being. Low-contact system a system in which the services can be provided without the customer being physically in the system. physically in the system. Forecast estimates of future demand for both new and existing products. Capacity the amount of a good that a firm can produce under normal working conditions.
