Textbook Notes (363,237)
Canada (158,278)
MGTA02H3 (361)
Chapter 1

Chapter 1

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University of Toronto Scarborough
Management (MGT)
Chris Bovaird

Ch.1 Service operations production activities that yield intangible services Goods production production activities that yield tangible products Production the making of physical goods like automobiles, toothpaste, television, toys, etc. Operations (production) management the systematic direction and control of the processes that transform resources into finished goods and services Production managers managers responsible for ensuring that operations processes create value and provide benefits Operation processes a set of methods and technologies used in the production of a good or a service Transformation Technology Chemical processes, raw materials are chemically altered. Such techniques are common in the aluminum, steel, fertilizer, petroleum, and paint industries Fabrication processes mechanically alter the basic shape or form of a product. Fabrication occurs in the metal forming, woodworking, and textile industries Assembly processes put together various components. These techniques are common in the electronics, appliance, and automotive industries Transport processes, goods acquire place utility by being moved from one location to another. For example, trucks routinely move bicycles from manufacturing plants to consumers through warehouses and discount stores Clerical processes transform information. Combing data on employee absences and machine breakdowns into a productivity report is a clerical process. So is compiling inventory reports at a retail outlet Analytic process any production process in which resources broken down www.notesolution.com
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