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MGTA02H3 (363)
Chapter 1

chapter 1

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Department
Management (MGT)
Course
MGTA02H3
Professor
Chris Bovaird
Semester
Winter

Description
Servie operation: intangible Goods production: tangible Production also means service. Service sector managers focus less on equipment and technology than on the human element in operations The growth of global operations -faster paced, more complex business activities - less dangerous -environmentally friendly -with the internet, producers of both services and goods are integrating their production activities with those of far-off suppliers and customers Creating value through production Products (goods and services) bring economic result (profits, wages, goods purchased from other companies) and non economic results (new technology, innovations, pollution) Operations reflects both services and goods production. Operations (or production) management is the systematic direction and control of the processes that transform resources into finished goods and services. Production mangers must bring raw materials, equipment and labour together under a production plan that effectively uses all the resources
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