MGTA02H3 Chapter 1: chapter 1
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MGTA02H3 Full Course Notes
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Document Summary
Service sector managers focus less on equipment and technology than on the human element in operations. With the internet, producers of both services and goods are integrating their production activities with those of far-off suppliers and customers. Products (goods and services) bring economic result (profits, wages, goods purchased from other companies) and non economic results (new technology, innovations, pollution) Operations (or production) management is the systematic direction and control of the processes that transform resources into finished goods and services. Production mangers must bring raw materials, equipment and labour together under a production plan that effectively uses all the resources available in the production facility. They must control costs, quality levels, inventory and plant and equipment. An operation process is a set of methods and technologies used in the production of a good or a service. We classify various types of production according to differences in their operation processes.
