MGOC20H3 Chapter Notes - Chapter 6: Genichi Taguchi, Electric Light, Ishikawa Diagram
Document Summary
Quality and strategy (two ways quality improves profitability: managing quality helps build successful strategies of (1. sales gain), differentiation (improved reputation, low cost (flexible pricing, response (improved response) National quality awards: national quality institute purpose: promote and recognize quality in both public and private firms. Ethics and quality management: om: one of most important jobs is to delivery healthy, safe, and quality products and services, may recall if bad. Iso 9000 set of quality standards developed by the international organization for. Standardization (iso: focus of standards is to establish quality management procedures through leadership, detailed documentation, work instructions, and record keeping. Continuous improvement: never-ending process of continuous improvement that covers people, equipment, suppliers, materials, and procedures. Plan-do-check-act: pdca continuous improvement model of plan, do, check, act, created by walter shewhart, 1. Plan identify problem and make a plan: 2. Check is the plan working: 4.
