MGTA01H3 Chapter 7: MGTA03 Chapter 7.docx
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MGTA01H3 Full Course Notes
Verified Note
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Document Summary
The management process: the process of planning, organizing, leading and controlling a business financial, physical, human and information resources in order to achieve its goals. Organizing: that portion of a manager s job concerned with mobilizing the necessary resources to complete a particular task, creating departments, adding resources, giving people tools to communicate. Leading: that portion of a manager s job concerned with guiding and motivating employees to meet the firm s objectives, teaching and demonstrating, leading by example, creating incentives. Human relations skills: skills in understanding and getting along with people. Important at all levels but most important for middle managers who act as bridges between top managers, first line managers and managers from other areas of the organization. Decision making skills: skills in defining problems and selecting the best course of action in solving them, define the problem, gather facts and identify alternative solutions, evaluate each alternative and select the best one.
