MGTA02H3 Chapter Notes - Chapter 6: Operations Management, Supply Chain, Gantt Chart
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MGTA02H3 Full Course Notes
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Chapter 6 (operations: making the things that people wa. Operations: providing the things that people want: operations: the function of the business that transforms factors of production into the goods or services that customers want. Why "operations and not production: the responsibility of managers in this function was called production management, production operations: activities that turn inputs into tangible goods, many of the things that we need or want are services. Many services rely on human interaction: operations management: management of the creation of goods are services, and their satisfactory provision to the buyer. Special characteristics of services: goods are made while services are performed a. If you are hungry and want to buy a meal, you need it immediately and where you are i. This means that the operations managers of service businesses must do a great deal of precise planning for demand c.
